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TCT Surveys is a tool for
our clients to monitor the many factors impacting travel
policy, including hotel standards, service delivery, and
traveller satisfaction.
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TCT Surveys offer
an effective way to access information to assess the hotel
booking service and ensure solutions are fully aligned
to individual client requirements. The research tool can
also be used for travel policy review and service enhancements.
As companies are different their requirements vary and
with this in mind TCT Surveys can be fully customised
to capture the information precisely to individual business
needs.
TCT Surveys focuses on 4 key phases to assist clients
with a structured customer satisfaction programme.
Design: The design stage focuses on determining actual
requirements with the company including sampling design,
and creating a survey that works well for both the organisation
and the survey respondents.
Conduct: With the design stage complete this phase
focuses on administering the survey, data collection and
recording.
Analyse: This phase focuses on analysis of the data
accompanied by reference tools for quality improvement
to assist the managerial decision making process.
Acting: This is the phase in which the findings
of the survey are acted upon becoming part of a quality
improvement initiative.
To
find out more click here
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