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TCT HotelDesk offers a fully
integrated call centre booking system for customers whatever
communication method they prefer to use, whether its telephone,
fax email or online.
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| State of the art
call centre facilities including a fully integrated
web-based and call centre booking system enables
consultants to provide a seamless service to customers
whatever communication method they use. Combining
advanced technology and the right people and training
provides customers with the highest levels of booking
flexibility and service. |
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TCT
can assign a team of dedicated consultants
to work exclusively with
the
customer to provide a highly personalised
service. Calls are automatically routed to the
designated hotel team for seamless front line
service. Customers who are happy working on a
non-exclusive basis can access TCT's multi
response consultants. Users can call
the centre 24 hours a day seven days a week, enabling them to book hotel reservations
at anytime, and from anywhere in the world.
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Our booking system has direct connectivity to the central
reservation systems of over 60,000 hotels world-wide.
Additionally it captures all relevant data for reporting
purposes and holds the entire customer booking information
on the same database. So no matter what communication
method is used bookings can be traced instantly. Furthermore
traveller profiles can be stored electronically enabling
access to traveller preferences, requirements and status.
Automatic confirmations include full details of the reservation,
booking references, facilities at the hotel and cancellation
notification.
With TCT operating formal service agreements with all
its major customers, the call management and reservation
processing systems provide real-time data on the levels
of service achieved.
To
find out more click here
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