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TCT Enterprise hotel booking
solutions are aimed at medium to large enterprises requiring
B2B or B2C services. TCT Enterprise can be totally customised
to any requirement.
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Recognising that
every enterprise is different, TCT Enterprise hotel booking
solutions are fully customised to meet specific travel
procurement needs. B2B customers can chose from any variety
of delivery options ranging from 100% call centre to 100%
online. While B2C solutions incorporate a comprehensive
online booking tool complete with real-time booking capabilities
supported by a call centre service.
TCT Enterprise provides corporate travellers with ultimate
flexibility in service delivery options. Our real-time
hotel booking service enables them to make travel arrangements
from their own computers via extranets, intranets or the
Internet.
Capabilities of the online booking system
TCT's hotel reservation system gives Users real-time connectivity
to the central reservation systems of over 60,000 hotel
establishments
world-wide
The system currently supports the following functionality:
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User
access to over 60,000 hotels worldwide
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Real-time
confirmation service. |
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Customised
user interface, which can mimic the 'look and feel'
of the client's intranet. This enables travellers
to be more comfortable using a tool that has some
consistency with a system that they are already
familiar with. Any design/brand guidelines that
apply to the intranet can be used in the design
of the user interface. |
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Search
engine with currency filters irrespective of native
currency of the hotel.
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Search
result customisation, i.e. hotels returned from
a search can be controlled to show preferred hotel
only, VIP use hotels only and supplementary hotels
can be shown when preferred hotels are unavailable. |
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The
hotel content will include - amongst other information;
photographs, location information and map, directions,
company specific directions, e.g. nearest hotel
to local branch office etc. |
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Application
of travel policy rules - can monitor bookings against
travel guidelines set by the client ranging from
individual traveller to the whole company.
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Rate
comparisons between the client preferred rate and
standard corporate rate or rack rate. |
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User
profile and personalisation; this can include cost
centres, department codes, credit card details etc. |
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Newsflash
- a section within the intranet that can be used
to communicate policy information, new directives,
new hotel deals etc. |
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Special
offers - a facility to show the latest special offers. |
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Call centre services
Customers can also benefit from our 'state of the art'
call centre facilities where skilled consultants offer
a rapid solution to all your hotel requirements. Travellers
can call the centre 24 hours a day seven days a week,
enabling them to book hotel reservations at anytime, and
from anywhere in the world.
The call centre and online service are by no means mutually
exclusive as both delivery options share the same direct
connectivity to hotel Central Reservation Systems. In
addition to this all the customer booking information
is held on the same database. This allows us to offer
a seamless service to our customers whether they book
by telephone or online. Indeed many of our clients prefer
to start by utilising both booking methods and then move
progressively towards a online booking process at the
rate appropriate to their needs. For example, it can be
done on a division by division basis and can be easily
extended to associate companies/business units/business
regions.
XML Subscriber Interfaces
For customers requiring booking solutions for B2C websites
we are able to provide an XML interface to our booking
engine which supports real-time and allocation/freesale
based transactions. The interface allows customers to
integrate our hotel booking engine seamlessly within their
website or travel portal, and maintain total control over
the user interface. The service is also supported by our
call-centre, which allows our customers to totally outsource
their hotel booking service to TCT.
To find out more click here
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