TCT appoints a designated account manager for each client organisation. The account manager will ensure that all aspects of the booking service are delivered to you as per your service level agreement.

TCT’s account management team is led by industry professionals who each have at least 15 years experience in the hotel industry. Each account manager is supported by technical & administrative staff.

Focused on driving down corporate hotel spend’ is TCT’s mantra. From the outset TCT account managers will maximise savings and make sure that your service requirements are met through the following activities:

Planning the implementation and roll out of the booking service
Ensuring that the Self Booking Tool (where applicable) meets your specification
Promoting and marketing the service to your organisation to help ensure compliance
Monitoring travel policy
Negotiating competitive rates
Making recommendations on how to reduce costs
Attending review meetings to advise on improvements
Production of MI reports
Conducting customer service surveys to check customer satisfaction is evident
Venue quality assessment
Measuring savings against agreed benchmarks
Ensuring all service levels are met

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