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The service
can range from 100% call-centre to 100% online
or a combination of the two depending on the needs
of the client. TCT is able to provide real-time
booking functionality for hotels that are currently
using the GDS and for independent properties where
rooms can be held on allocation.
TCT is owned by The Polyglobe Group, a hotel reservations
specialist founded in 1971. Its original division,
British Hotel Reservation Centre (BHRC) operates
hotel reservations desks at major airports, including
Heathrow and Gatwick, and railway stations in
London and the Southeast.
The Group has grown strongly over the last 5 years
and now manages over 330,000 room nights a year.
The level of service we offer has attracted over
300 customers with a combined hotel and conference
turnover in excess of £50 million.
Since its formation in 1997, TCT has remained
at the forefront of hotel booking technology,
providing easy to implement call-centre and online
solutions for proven cost savings and process
efficiencies. TCT now leads the market in offering
real-time online hotel booking solutions and was
the first UK Hotel Booking Agency to implement
a fully integrated online service in 1998.
TCT's high-speed reservation system provides the
means for clients to access over 60,000 hotels
world-wide. Most significantly by TCT teaming
with Pegasus Solutions and Wizcom Inc, the world's
biggest switch companies, clients do not have
to rely on any Global Distribution Systems to
connect to these hotels.
Our call centre and customer support services
are located at Victoria in London SW1, with other
business functions at 13, Grosvenor Gardens.
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